About this policy
Australia Kebab Factory handles personal information provided through this website and through enquiries about its products and wholesale supply. This policy explains the information involved, why it is used and how to contact us about it. Last updated 4 November 2026.
Information provided through enquiries
Contact and wholesale forms collect the details entered by the sender. These may include a contact name, business name, email address, phone number, products of interest, quantities, business location and the enquiry message. Supply forms also identify the relevant business category. Halal documentation requests identify the purpose of the enquiry. Please provide information relevant to your request and avoid including unnecessary sensitive information.
How information is used
Enquiry information is used to respond to questions, assess supply requirements, prepare quotations and follow up on requested product documentation. It may also be used to keep a record of communications and address a concern raised with us. If the details needed to answer an enquiry are not provided, we may be unable to respond or assess the request fully.
Website technology and third parties
The website uses Google reCAPTCHA to help protect forms from automated submissions and embeds a Google map on the contact page. Third-party services may receive technical information such as an IP address and browser details when they load. Their own privacy terms apply to their processing. Website assets may also be delivered through external content delivery networks. You can manage browser storage and cookie settings through your browser, although blocking services may affect website features.
Storage and service providers
Form submissions are stored in the website message system and may be emailed to the business contact address for follow-up. People and service providers supporting website hosting, email and maintenance may process information for those purposes. Information may also be disclosed where required or authorised by law. Third-party infrastructure may process technical information outside Australia. Contact us if you need more detail about the services involved in a particular enquiry.
Security and retention
We aim to limit access to enquiry information to the people who need it for business purposes. No internet transmission or storage method can be guaranteed completely secure. Information should be kept for the period needed to manage the enquiry, related business records and applicable legal obligations, and reviewed when it is no longer needed. Contact us if you have a concern about a submitted message.
Access and correction
You can ask what enquiry information we hold about you and request a correction by emailing info@australiakebab.com.au. Include enough detail to identify the relevant communication. We may need to confirm your identity before providing access or making a change. We will explain if we are unable to fulfil a request in whole or in part.
Privacy concerns and complaints
Send privacy questions or complaints to info@australiakebab.com.au, or write to Australia Kebab Factory, 23 Anzac St, Greenacre NSW 2190. Describe what happened and the outcome you are seeking. We aim to acknowledge the concern and respond within a reasonable period. If your concern is unresolved, the Office of the Australian Information Commissioner can provide guidance on available complaint options where the Privacy Act applies.
Updates
This policy may be updated as website services or business processes change. The current version is available on this page. Questions about the version applying to an earlier enquiry can be sent to the contact address above.